PUREBEACHWEAR.COM

General terms and conditions of purchase

Last modification: September 2024

These terms of purchase are entered into between you, the user, and Pure Beach Wear S.A.S.a company headquartered in Pereira, Risaraldawhich operates in Colombia under the trade name ".Pure Beach Wear("Company", "we", "us" or "us"). The following terms and conditions (these "Terms of Use") govern your access to and use of Pure Beach Wear's e-commerce website, including any content, functionality and services offered on https://purebeachwear.com(the "Website"), either as a guest or as a registered user.

Pure Beach Wear is authorized to use its own registered trademark "Pure Beach Wear" and operates in Colombia under this trade name, including, among other products, fashion lines and luxury accessories.

These Terms are subject to change by Pure Beach Wear without notice.


1. INTRODUCTION

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS. PLEASE READ IT CAREFULLY.

BY PLACING AN ORDER THROUGH THIS WEB SITE, YOU AGREE THAT YOU ARE OF LEGAL AGE AND THAT YOU ARE NOT MAKING THE PURCHASE WITH INTENT TO RESELL.


2. PRODUCT AVAILABILITY

All orders are subject to acceptance by Pure Beach Wear and availability of items. In case of unavailability, the amount paid will be refunded.


3. PRODUCT DESCRIPTION

Pure Beach Wear endeavors to provide accurate descriptions of its products on the website, although there may be minor errors or variations in presentation due to screen resolutions or photographic techniques.


4. PURCHASE PROCEDURE

The order will only be accepted for shipping addresses within Colombia, excluding Amazonas, Guainia, Guaviare and the Archipelago of San Andres and Providencia.

You can buy as registered user o guest. The order is confirmed with the "AUTHORIZE PAYMENT" button and is formalized when Pure Beach Wear sends the mail of shipment confirmation.


5. PRICE AND METHODS OF PAYMENT

Prices are subject to change without notice, and the price in effect at the time of order will apply.

The Customer can pay by credit or debit card.
All transactions are processed securely and encrypted.


6. CANCELLATION AND MODIFICATION OF ORDERS PRIOR TO SHIPMENT

Once the order has been confirmed, no changes can be made through the website.
For changes or cancellations please contact contact.co@purebeachwear.com or call toll free 01-800-518-2827.


7. SHIPPING AND DELIVERY OF ORDERS

Available options:

  • Store delivery1-2 business days from confirmation of shipment.

  • Home delivery1-8 business days from confirmation of shipment.

For remote areas, shipping may take up to 16 business days.

Delivery is made to the address provided by the Customer.


8. RETURN POLICY

Pure Beach Wear accepts free returns of items, except for products designated as final sale (such as swimwear and underwear).

It must be requested on the website within 15 calendar days of delivery.

Channels for returns:

  • Online (through your account or as a guest).

  • In person at Pure Beach Wear physical stores in Colombia (except at outlets, airports, or department stores).

The refund will be made using the same payment method.


9. WARRANTY

Pure Beach Wear offers:

  • 1-month warranty for costume jewelry.

  • 3 months for footwear and clothing.

  • 6 months for leather goods.

The warranty covers manufacturing defects under normal conditions of use.

For complaints, please contact: contact.co@purebeachwear.com within 10 days of detecting the defect.


10. CUSTOMER SERVICE

Customer service contact:

  • Toll-free numbers: 01-800-518-2827 / 333-60-25-09 (Monday to Friday from 9:00 a.m. to 7:00 p.m., Saturdays from 10:00 a.m. to 4:00 p.m. COT).

  • Email: contact.co@purebeachwear.com.


11. LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE

The Customer may withdraw from the contract within the first 15 calendar days from delivery.

You must notify us by sending an email to: contact.co@purebeachwear.com or by writing to:

Attention: Privacy
Pure Beach Wear S.A.S.
Pereira, Risaralda, Colombia

You can use the withdrawal form available on our website.