The following cards are accepted: Visa, MasterCard, AMEX, Discover, and Diners Club.

To complete the payment process, you must enter your card number, expiration date (in MM/YY format), and CVV security code. If your card has an additional verification system, you will be asked for the relevant security codes. The order amount will be charged to your card after you click the Authorize Payment button in the last step of the purchase process.

The entire process is carried out in an encrypted environment that guarantees secure communication with your bank. PureBeachWear will not store or handle any data; instead, it will be processed directly through the payment gateway of the corresponding financial institution.

If you are a registered customer, you can store the cards you regularly use for your purchases. PureBeachWear will not store or manipulate the data, but will generate an internal identifier to facilitate future payments with the card-issuing bank.

Payment will be made in real time through this gateway and may be deferred in one (1) single installment or in several installments. If the payment cannot be completed correctly, the order will be automatically canceled.

You can receive your order at the address of your choice or at Pure Beach Wear stores in Colombia (except points of sale located in department stores, airports, and outlet stores).

The delivery address must be located in Colombia. Please note that delivery service is not available for shipments to P.O. boxes, hotels, aparthotels, tourist apartments, logistics platforms, or similar. Additionally, deliveries will not be made to Amazonas, Guainía, Guaviare, or the Archipelago of San Andrés and Providencia.

During checkout, you will see the shipping methods available for the delivery address entered. You are responsible for all shipping and handling charges specified during the checkout process.

Shipping costs are as follows:

*

Orders may take up to 3 business days to be prepared at our warehouse. These time frames, as well as the delivery date, are estimates and cannot be guaranteed.

The order may take up to a maximum of 16 business days for deliveries to remote areas in and around the city of Bogotá.

We will inform you of your order status by sending automatic notifications. If there’s an error in any of these automatic messages, you can always check the status by visiting the Website.

If you choose the in-store pickup option, you must provide the order confirmation email or the SMS received, along with a personal ID document. If you designate a third party for pickup, we will request the order confirmation email, a copy of the buyer’s personal ID, and a signed authorization.

If you have any questions about your order status, if you have not received your order within 10 business days from the shipping date, or if you detect any discrepancy between the items ordered and those delivered, you must report it to our Customer Service by emailing contact.co@purebeachwear.com or by calling the toll-free number 01-800-518-2827.

ONLINE RETURNS

Online order returns can be requested within 15 calendar days from the order delivery date. After that, you must hand the package to the carrier, all within 15 calendar days following the delivery date.

Please follow the steps detailed below:

AS A REGISTERED CUSTOMER

• Mark the items you wish to return in the “Return” column of the Delivery Note received with your order.

• Go to the My Orders section in My Account and request the return. Select the item, quantity, and reason for return. You will receive an email confirming your request.

• Wait for our Customer Service team to contact you to validate your request details and schedule pickup at your home. If you prefer to make the return at the carrier’s office instead of receiving a pickup at your home, you must indicate this at that time.

• Print and attach to the outside of the package the documentation received by email from Customer Service after the call.

• Hand the package to the carrier or take it to an office according to the option you previously selected.

• Once your return has been received and reviewed, we will issue a refund using the same payment method. Please note that refunds may take up to 15 business days from the date of receipt of the return confirmation email.

AS A GUEST

For online order returns made as a guest, please follow the steps detailed below:

• Mark the items you wish to return in the “Return” column of the Delivery Note received with your order.

• Go to the My Orders section and enter the order number and the email used for the purchase, or alternatively, you can follow the link in the confirmation email received when placing the order. Select the item, quantity, and reason for return. You will receive an email confirming your return request.

• Wait for our Customer Service team to contact you to validate your request details and schedule pickup at your home. If you prefer to make the return at the carrier’s office instead of receiving a pickup at your home, you must indicate this at that time.

• Print and attach to the outside of the package the documentation received by email from Customer Service after the call.

• Hand the package to the carrier or take it to an office according to the option you previously selected.

• Once your return has been received and reviewed, we will issue a refund using the same payment method. Please note that refunds may take up to 15 business days from the date of receipt of the return confirmation email.